Background
Jacksonville International Airport (JAX) covers an expansive area of 7,911 acres and features two concrete runways and a terminal with 20 gates. Considered a medium-sized airport, it serves over 7,000,000 passengers annually and ranks #2 in J.D. Power's 2024 medium airport satisfaction study.
Passenger traffic, operational excellence, and customer satisfaction are indicators of an airport's success. Modern airports require real-time visibility into equipment health, operational efficiencies, and the ability to address potential disruptions that proactively impact the passenger experience. Key operational aspects include escalator and people mover functionality, restroom conditions, baggage handling systems, and overall facility management.
Through advanced monitoring and analytics, airports can transform these challenges into enhanced service delivery and operational excellence opportunities. The ability to predict and prevent disruptions, rather than react to them, has become essential for maintaining high levels of passenger satisfaction and operational efficiency.
Our partner, Senzary, deployed their SkySmart solution at JAX to enhance their excellent customer experience through advanced IoT technology. The implementation provides comprehensive lifecycle asset management plus real-time visibility into people flows, equipment status, and operational metrics, enabling data-driven resource coordination across multiple facility aspects with your crucial support and involvement.
"The contract began when Senzary won a competitive bid for air quality monitoring. Recognizing the potential of Senzary's significant IoT solutions portfolio, JAX leveraged Senzary's expanded capabilities
- Air Quality across all areas,
- Conveyance & Equipment status monitoring, Door status monitoring,
- People flow analysis, - Passenger experience optimization,
- Baggage handling system with AI-enabled Predictive Maintenance,
- Performance Analytics, Actionable Alarms, and notifications.
A key factor of SkySmart' s success at JAX is the Milesight wireless product line and the LoRaWAN® infrastructure and solutions provided by Senzary. Actility's ThingPark Enterprise (TPE) LoRaWAN® Network Server (LNS) ensures the reliable operation of this network by seamlessly managing the communication between all deployed sensors and gateways. Thanks to Actility's advanced LoRaWan network management, product capabilities, Senzary can provide to JAX:
- Reliable communication with all sensors across the airport,
- Easy troubleshooting and resolution of network issues,
- Pre-deployment device testing to ensure seamless integration,
- Sustained network operation and uninterrupted data flow even during internet outages,
- Outdoor radio coverage simulation for precise network planning.
This infrastructure is driven by moble connectivity, with secure Simcard managed services provided by Senzary, initially not touching the airport network, and the simplicity of deployment, not requiring infrastructure modifications but mostly self-installed by airport personnel, saving lots of money and time in the process.
As a leader in airport innovation, JAX is expanding its digital transformation goals leveraging Senzary's capabilities. The implementation establishes historic baseline metrics and delivers actionable resource optimization insights. For example, restroom cleaning schedules will be optimized based on historical utilization data and projected passenger traffic, which will soon integrate with FlightAware systems for even more precise forecasting, ensuring the least amount of disruption for passenger traffic.
The solution demonstrates JAX's commitment to leveraging secure, scalable, cutting-edge wireless technology while maintaining high operational excellence and customer satisfaction standards. Actility's TPE platform ensures the network's scalability, security, and reliability, enabling JAX to meet operational and passenger satisfaction goals efficiently. Through this data-driven approach, JAX continues to enhance its position as a top-ranked medium airport regarding passenger satisfaction.
For airports to be certified as SAFE, they need to have this monitoring solution in place, ensuring the highest level of safety and security for all passengers and staff. Also, in the USA, the FAA grants are focused on other areas, such as safety and environmental well-being.
*Note: Senzary security standards have already been approved by USA government entities, Fortune 500 customers, and the Airport Authority."
