More Effective and Productive: Innovative Industrial
Telemetry Solutions at Jacksonville International Airport

From Zero Visibility to Insightful Management, Improve Customer Experiences in Effortless Way with IoT Solutions

Location：JACKSONVILLE, United States

Milesight Partner

Senzary

Location

JACKSONVILLE,
United States

Number of Devices Deployed

VS350 / AM308L
GS301 / WS301

Applications

Indoor Temperature Monitoring,
Improved Occupant Health and Productivity

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Challenges
Solutions
Results
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Background

Jacksonville International Airport (JAX) covers an expansive area of 7,911 acres and features two concrete runways and a terminal with 20 gates. Considered a medium-sized airport, it ranks highly among other airports regarding customer satisfaction and service quality. Over 7,000,000 passengers travel via this airport annually.

Indicators of an airport's success are its traffic, operational excellence, and level of passenger satisfaction. When processes within an airport break down, the airport loses revenue, and passengers experience delays, cancellations, and confusion. Critical challenges for airport management include unknown people flow, repetitive manual work, occupancy planning, asset location, not knowing if escalators or people movers are operational, current operational information, and safety and security.

Our partner, Senzary, deployed the Senzary SkySmart solution to help JAX transform into a smarter and customer-friendly facility. This is an excellent example of how to go from ZERO visibility to the ability to coordinate resources in various aspects. In fact, when the Jacksonville Airport Authority launched a public bid earlier this year—for which Senzary was awarded the project—it was only for air quality monitoring. However, upon learning the potential of IoT solutions and the capability of Senzary, they quickly expanded the contract to cover the entirety of the airport across several areas and use cases, namely door controls, passenger experience, predictive maintenance, equipment utilization monitoring, people flows and dwelling, the baggage management system improvement and reporting and analytics about performance insights.

For airports to be certified as SAFE, they need to have this monitoring solution in place.

Also, in the USA, the FAA grants are focused on other things, such as safety and environmental well-being.

*Note: Senzary standards are already approved by USA government entities, Fortune 500 customers, and Airport Authority.

Challenges

Unclear Traffic with Ambiguous Usage Level

A top passenger complaint is that clean & well-stocked restrooms are unavailable. Before boarding or after deplaning, many passengers use the restroom nearest their gate and are frustrated if they must walk a distance to alternative facilities. Custodians were scheduled to clean restrooms periodically, but that schedule was not based on real-time usage data. Airport management also could not verify when custodians completed their cleaning tasks. Furthermore, the custodians arbitrarily chose time windows for cleaning, which coincided with the passengers' peak affluence, adding to the grief of passengers.

Low Customer Satisfactory with Bad Air Quality

Another critical factor influencing passenger satisfaction is the quality of the indoor environment, which is primarily determined by the effectiveness of Heating, Ventilation, and Air Conditioning (HVAC) systems. Traditionally, these systems operate on pre-set schedules that lack the flexibility to adapt to real-time conditions. This rigid approach often results in suboptimal performance, which includes a lack of responsiveness, inefficient energy use, inconsistent comfort levels, and missed opportunities for optimization.

Tailgating Detection

With advanced AI, the VS125 is able to immediately detect and identify tailgating in any scenarios, suitable for entrances and exits that needs card tapping or swiping. This will effectively reduce cases like card piggybacking.

Solutions

By implementing Senzary SkySmart solutions and using Milesight sensors, our partner generates information that allows the airport to adjust HVAC systems based on occupancy patterns and environmental measurements, and therefore reduce energy costs and improve comfort.

Our partner's comprehensive solution includes Milesight sensors that monitor people flow, indoor air quality, odor levels in closets, and open-door sensors. In addition, there are other sensors from the Senzary portfolio, such as energy monitoring and predictive maintenance that aggregate all the information from motors, baggage systems, and other areas.

Improved User Experience with Smart Restroom

With Milesight products, the facility managers can coordinate janitorial resources based on restroom utilization. Following a data-driven schedule rather than a fixed schedule can save many labor hours per year. Even better, cleaning can be scheduled when the traffic is thinner, avoiding inconveniencing passengers unnecessarily. In practice, facility managers can determine cleaning schedules based on two factors: first, foot traffic/hour/restroom, and second, not to clean during peak hours. Improve overall cleaning efficiency and user experience.

The Milesight VS350 Passage People Counter monitors restroom use by accurately sensing a person each time a large object passes in front of it. This data is transmitted to a LoRaWAN® gateway, which routes it through Senzary IoTLogIQ middleware for processing and integration with external systems. Thresholds are set based on the area of the airport, and the Senzary SkySmart IoTLogIQ middleware will alert staff if the cleaning threshold has been reached via a webpage or mobile app and schedule a cleaning. The Senzary Analytics board also uses this information to showcase cleaning opportunities based on hourly traffic on any given day since patterns fluctuate during the week, instead of foxed schedules, usually colliding with high traffic situations, inconveniencing passengers.

From here, custodial management can know if the cleaning threshold has been reached via a webpage or mobile app and schedule a cleaning.

To further maximize the effectiveness of the cleaning staff, Senzary installed the Milesight GS301 Bathroom Odor Detector measures the concentration of foul gases, ammonia and hydrogen sulfide, in real-time. When ammonia or hydrogen sulfide concentration reaches thresholds, the alarm will be activated, including a traffic light indicator, built-in buzzer and uplink data packets.

Better Indoor Air Quality with Smart HVAC System

The Milesight AM308L 8-in-1 IAQ Sensor measures temperature, humidity, light, CO₂ concentration, TVOC, barometric pressure, PM2.5, PM10, and motion. This data is transmitted to a LoRaWAN® gateway, which then routes it through Senzary IoTLogIQ middleware for processing and integration with external systems. This data can alert staff to readings outside the normal ranges so that they can adjust the HVAC system, controlling high humidity and mismatches between the traffic of people on the terminal and the utilization of the HVAC system.

For example, when Hurricane Debby went through Jacksonville, the sensors in the JAX ticketing areas indicated high levels of humidity, and the indicators created a VENTILATORS ON alert. Staff could then adjust the HVAC and bring the humidity from 90% + to a more normal level, and turn off the coolers, since the temperature was considerably lower. By creating a more comfortable environment in the ticketing areas, passengers experience real-time improvements and JAX saved the equivalent of 48 hours of energy cost.

Data-Driven Operations with Powerful Platform

Senzary provides the IoTlogIQ Secure Console, an integrated portfolio of hundreds of wireless sensors, a specialty deploying LoRaWAN® secure infrastructure, and easily customizable airport-oriented dashboarding solutions.

Results

"Before Senzary, Jacksonville International Airport operated without the SASB certifications, including air quality monitoring, and with limited insight into our baggage handling systems, restroom utilizations, and other areas. Implementing Senzary's advanced wireless sensor technology and integrated consoles and insights has revolutionized our operations, providing unprecedented visibility and control. The installation process was seamless, thanks to the exceptional support from the Senzary team. Their extensive range of sensors and tailored solutions have facilitated better resource utilization, given us real-time equipment status, and enhanced our overall operational efficiency. As a result, we have confidently expanded the use of Senzary's solutions to other critical areas of the airport, ensuring a smoother and more reliable experience for our passengers." Larry Arceneaux, CMMS Administrator, Jacksonville Aviation Authority

Improved Productivity

Efficient staffing: helps determine optimal staffing requirements based on passenger flow data.
Optimized cleaning: Avoid cleaning when high traffic is expected, undermining the experience of the passengers.
Real-time dashboards: Provide updating views of critical metrics, allowing for quick decision-making and improved service delivery.
Healthier work and traveler environment: Improved air quality and optimal temperature/humidity levels improve health and productivity.

Boosted Performance

Reduces stress: Smoother operations and shorter wait times lead to less stress for passengers and staff.
Saves time: Reduce wait times and ensure smooth transitions from check-in to boarding, enhancing overall satisfaction.
Temperature and humidity tracking: Continuous facility monitoring ensures comfort and regulation compliance.
Facilities management: Knowing which areas have increased usage allows for scheduled preventive and maintenance activities.

Bird's Eye View with Easy Operations

Asset-based IotLogIQ solution connects areas, locations, assets, and devices in such a way that it can be navigated and managed.
Centralized cloud-based end-to-end management of all aspects, including gateways, devices, and status.
Customized filtering according to airport operations needs.
Different views for different roles across the airports, including a Skyview for the intranet.
Easy onboarding "PRE-STAGED, PLUG AND PLAY: Senzary provided everything already programmed and working, so installation was performed within one day by the airport personnel with remote support from the Senzary Technical team.
Various sensors to address the original and multiple other use cases.

Discover More about Milesight Product

Smart Building Solution

Milesight Occupancy & People Counting Series

Why Choose Milesight

“

Milesight is recognized for its commitment to quality and innovation in the IoT space. The sensors utilized in this solution are straightforward to configure and demonstrate reliable performance on the network. Their cost-effectiveness further enhances their appeal, making them an excellent choice for various applications. In addition, they offer exceptional customer and technical support.

”

Milesight Partner

About Senzary

Senzary is an Industrial IoT service provider focused on delivering end-to-end, pre-integrated solutions for industrial environments. We offer customizable, pre-built solutions that can be implemented with LoRaWAN®, Nb-IoT, LTE-M, and/or satellite connectivity. Our platform, IoTLogIQ, is the intermediary between IoT sensors and an organization's network that can be housed in the cloud, on premises, or in a hybrid configuration. By integrating with legacy systems, IoTLogIQ can leverage Machine Learning (ML) and Artificial Intelligence (AI) to transition from “actionable insights” to timely automated or manual actions. When your business deploys smart IoT solutions, you enable predictive maintenance, reduced downtime, and increased profitability.

More Effective and Productive: Innovative IndustrialTelemetry Solutions at Jacksonville International Airport

Background

Challenges

Solutions

Improved User Experience with Smart Restroom

Better Indoor Air Quality with Smart HVAC System

Data-Driven Operations with Powerful Platform

Results

Discover More about Milesight Product

Why Choose Milesight

Milesight Partner

About Senzary

More Effective and Productive: Innovative Industrial
Telemetry Solutions at Jacksonville International Airport