Warranty Disclaimer

Dear Customer,

Thank you for choosing Milesight products and services. Milesight sells its products internationally through a network of carefully selected authorized distributors and resellers.

Please be aware that products sold by unauthorized distributors/resellers are not purchased from Milesight. These products may be listed at lower prices through unauthorized distributors/resellers, but they are often counterfeit, malfunctioning, defective, or non-compliant with current regulations and standards. They may even appear to be damaged, used, or refurbished.

To ensure the legal rights and excellent experience of every customer, the following declaration is made:

Legal Purchase Channels:

• After-sales service and support are provided only for products purchased through legal and authorized channels.
• Products purchased through illegal channels (including but not limited to unauthorized third parties, black markets, pirated channels, etc.) will not be eligible for any form of after-sales service or support.

Protecting Rights:

• Purchase products through authorized channels to ensure legal rights and the best after-sales service experience.
• Products purchased through illegal channels may have quality and safety issues, and no responsibility can be assumed for them.

Purchase Advice:

• Customers are urged to exercise caution when placing orders online and to contact Milesight for authorized distributors and resellers.
• If you are a distributor, integrator, or A&E, please contact us directly.

We are committed to providing timely, efficient, and reliable service. For any questions or assistance, please contact the customer service team. Dedicated assistance will be provided.

Thank you for understanding and support!